Support.

 Remote Support Options.

Chat, Desktop, & Video Support Options.

We are happy to offer remote support/assistance to our valued customers. Why wait for a technician to arrive onsite when you can use our remote support options immediately. For your convenience and depending on your issue, we offer online chat, secure remote desktop assistance, and video consultation/training services.

Online chat support hours: Mon-Fri 11am to 5pm

With our chat support system it's now easier then ever to ask a quick question and/or get some great advice. Simply click the “Chat Now” button in the bottom right corner of any page on our website to get started. Best of all, it’s free for simple issues and questions. For more in-depth situations chat support starts at: $49.95 per hour.

Secure remote diagnostics/repair is only a call away.

Remote desktop assistance is the ability to allow us to securely connect with and use a specific computer or network from a remote location. That way, our technicians won’t have to make you wait until they can physically come onsite when you experience a problem. They can address your concern remotely using secure remote access.

We use the latest technology and military-grade encryption to allow us to quickly access your company’s computers and/or workstations remotely for diagnostics and to assist with problems. One of our expert technicians can log directly into your computer to see what you see and to guide you through to resolving the problem. They can take control of your system (with your permission) and show you how to complete a task or diagnose the problem.

Additionally, we can also remotely assess your server(s) and network infrastructure equipment such as routers, firewall’s, switches, and wireless access points for diagnostics/repair.

The next time you have a question or issue with your computer, laptop, tablet, or other device, give us a call to see if we can assist you with our remote desktop services.

Call and schedule an video appointment today.

Video consultation/training services offer the convenience of an in-person meeting or training session without the need for onsite technicians. Our video support services securely connect you with us from anywhere via your mobile device or webcam. We offer video support via both Zoom and Microsoft Teams - see the link below to get started.

Our video consultation services allow you to gain a better understanding of your needs and the constantly changing technologies you depend on most. By working with you to understand your company’s technology goals, we can design and implement reliable network and application solutions that maximize efficiency and workflow.

Video training allows employees to constantly update their skills to meet the changing needs of the organization adding more stability to your business. Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your product (or service), build confidence in your workforce, and without the frequent frustrations over technology roadblocks.